How to verify a genuine Voxsanity contact

If you have received an email, call, or message that claims to be from Voxsanity, here is what we will never ask you for, and how to check it is really us.

Last updated: July 2026

Voxsanity will never ask you to:

  • Give us your password, for your Voxsanity account or any other account. We never need it, and we will never ask for it by email, phone, or message.
  • Send payment details by email or message. Subscriptions are handled entirely through our payment provider at voxsanity.com.au/subscribe/. We will never ask you to email a card number, bank details, or a gift card code.
  • Make an urgent transfer. We have no reason to ever ask you to send money urgently, to "confirm" a payment, or to avoid losing access to something. Treat any message with that kind of pressure as a scam, whoever it claims to be from.
  • Click a link to "verify" your account outside our own site. Genuine Voxsanity links go to voxsanity.com.au. If a link goes anywhere else, particularly a similar-looking domain, do not click it.
  • Provide your Medicare number, date of birth, or other identifying details by email. We do not need these to run the site, and we will not ask for them this way.

How to check a contact is genuine

  • Check the sending domain. Genuine email from us comes from an address ending in @voxsanity.com.au. Look closely: a scam will often use a domain that looks almost right at a glance, such as an extra or missing letter, a different ending, or a hyphen.
  • Do not trust a link from the message alone. Type voxsanity.com.au into your browser yourself instead of clicking through, especially before entering any details or making a payment.
  • When in doubt, contact us directly. Use the form at voxsanity.com.au/contact/, which you reach by typing the address yourself, not by replying to the message in question. Describe what you received and we will tell you whether it was genuinely from us.
  • If you run an organisation we have contacted about a partnership and anything about the outreach felt off, the same applies: verify through our contact page before responding with any organisational or financial details.

If you think you have been targeted

Tell us. Use the contact page to describe what happened, including the sender's address or number if you have it. This helps us and helps warn others.

If you have already given away financial details, contact your bank directly and consider reporting it to Scamwatch.