How to verify a genuine Voxsanity contact

If you have received an email, call, or message that claims to be from Voxsanity, here is what we will never ask you for, and how to check it is really us. Voxsanity is free: we sell nothing and we take no payments, so any message asking you to pay us is a scam whatever it looks like.

Voxsanity will never ask you to:

  • Give us your password, for your Voxsanity account or any other account. We never need it, and we will never ask for it by email, phone, or message.
  • Send payment details, or any payment at all. Voxsanity is free and sells nothing. We will never ask you for a card number, bank details, a gift card code or a payment of any kind, for any reason. Anybody asking you to pay Voxsanity is not us.
  • Make an urgent transfer. We have no reason to ever ask you to send money urgently, to "confirm" a payment, or to avoid losing access to something. Treat any message with that kind of pressure as a scam, whoever it claims to be from.
  • Click a link to "verify" your account outside our own site. Genuine Voxsanity links go to voxsanity.com.au. If a link goes anywhere else, particularly a similar-looking domain, do not click it.
  • Provide your Medicare number, date of birth, or other identifying details by email. We do not need these to run the site, and we will not ask for them this way.

How to check a contact is genuine

  • Check the sending domain. Email about your account, an update you signed up for, or a message you have sent us always comes from an address ending in @voxsanity.com.au. Look closely: a scam will often use a domain that looks almost right at a glance, such as an extra or missing letter, a different ending, or a hyphen. Email approaching an organisation about a partnership is the one exception, and it is covered below.
  • Do not trust a link from the message alone. Type voxsanity.com.au into your browser yourself instead of clicking through, especially before entering any details or making a payment.
  • When in doubt, contact us directly. Use the form at voxsanity.com.au/contact/, which you reach by typing the address yourself, not by replying to the message in question. Describe what you received and we will tell you whether it was genuinely from us.
  • If you run an organisation we have contacted about a partnership and anything about the outreach felt off, check the sending domain against the list below, then verify through our contact page before responding with any organisational or financial details.

Email about a partnership comes from a different domain

If we have written to your organisation about a partnership, that email does not come from voxsanity.com.au. We use a small number of separate domains to approach organisations, and this is the complete list of them:

  • voxsanityregistry.com
  • voxsanitycompass.com
  • voxsanitybeacon.com
  • voxsanityhub.com
  • voxsanitypulse.com
  • voxsanityanchor.com
  • voxsanitypath.com

Those are the only domains we use for this. Any other domain is not us, however close it looks to one of these or to voxsanity.com.au. Everything else on this page applies to that email in exactly the same way: we will not ask you for a password, a payment, or identifying details, and you can always verify a message through the contact page instead of replying to it.

We do not use these domains to write to account holders or to anybody who signed up for an email update. If a message about your Voxsanity account arrives from one of them, it is not from us. And nothing from any of these domains will ever ask you for a payment, because there is nothing on this site to pay for.

What an outreach email from us looks like

If we write to your organisation, the message is short and it does three things.

  • It says who we are. Every message carries Voxsanity Pty Ltd, ABN 82 700 348 867, and a link to voxsanity.com.au.
  • It tells you about a free resource, and asks for nothing. It points at pages on this site that are free to read. It does not ask for money, for a subscription, for login details, for patient information, or for anything about an individual.
  • It carries an unsubscribe link. See below.

It is addressed to a role or office address published on your organisation's own website, and it is about that role. It is not addressed to a private individual, and we do not buy address lists.

How to unsubscribe

Every email we send, to an organisation or to anybody who signed up for an update, carries an unsubscribe link at the bottom. One click is all it takes. You do not need an account, you do not need to log in, you are not asked for any further information, and the link does not expire.

If you would rather not use the link, email privacy@voxsanity.com.au or use the contact page and tell us the address to stop writing to. We keep that address on a suppression list so that nothing is ever sent to it again, and that record holds the address and nothing else.

If you think you have been targeted

Tell us. Use the contact page to describe what happened, including the sender's address or number if you have it. This helps us and helps warn others.

If you have already given away financial details, contact your bank directly and consider reporting it to Scamwatch.